8 stories · since September 17, 2026
Salesforce’s Agentic CX Vision: 8 Dreamforce Announcements CX Leaders Need to Act On Dreamforce 2026: Eight Salesforce announcements CX leaders need to know, from AI agents and CCaaS to Koa, governance, and human handoffs. Standing in the Dreamforce keynote audience, the scale of Salesforce’s ambition was hard to miss.
Work is a team sport. We can get good results working alone, but when a team gets in a room and focuses on the same problem at the same time, something…
Key Takeaways AT&T, Southwest, Canada Goose, and others share lessons they learned from their agentic deployments.
Salesforce has revealed Ace, a new AI agent for the TSA Ace should take the pressure of answering basic questions off human agents Ace has already resolved 96% of basic inquiries so far Salesforce has built the Transportation Security Administration (TSA) a new AI agent to try and help streamline travel for passengers everywhere.
Salesforce, the #1 AI CRM, today announced it has signed a definitive agreement to acquire Listen Labs, an AI-powered customer research and human simulation…
The 'SaaSpocalypse' is over. How Salesforce now plans to thrive in an AI world The "SaaSpocalypse" may be over, but so too may be a business model adored by Wall Street.
In the leadup to Dreamforce 2026, dozens of announcements outlined what enterprises look like when software meets AI, but the event itself filled in the…
Salesforce Futures Magazine | Issue 5 | Agentic Enterprise Futures | Q4 2026 The future is increasingly arriving with dates. AI 2027, Citrini's The 2028 Global Intelligence Crisis, Europe AI 2031: These time-stamped narratives are the "charismatic mega-fauna" of the current AI discourse.